Consignment is a bit more complicated than it was in 2019. Thank you for your patience with the process.
Here’s a step-by-step guide.
(TLDR; Drop it off to us in packages, and there’s a built-in 3 day delay in processing.)
Step One: Set aside your consignment items for us. Consider each one carefully.
We acknowledge that it’s awkward and disappointing when we have to return items we can’t consign because they’re not suitable, so really check that things are 100% functional (zippers! snaps! straps! liners!), and completely clean and without any kind of scent, and that they are indeed the type of thing we are willing to accept. We beg you to read this part one more time, because we’re receiving a lot of unsuitable items and the return process is a real bugger and eats up our precious hanging space.
REPEATING because it’s necessary: IF IT SMELLS OR IS DIRTY WE WILL REJECT IT
At this decision-making stage, if we aren’t staring at the item in person, we can’t quote you the exact price we’d sell your item for, but we can give you a range we’d sell it within, and that will let you plan. Call us or email us for a walk-through of percentages and selling prices, time-permitting.
Step Two: Make a record
Make a list for your own records of what you’re sending. You could do a detailed list — or the easiest thing might be to shoot a pic (with a steady hand in very good light) of each item you’re sending along. (We’ll be sending you an itemized list later, so don’t worry if you just can’t get to this step.)
Step Three: Wrap it up! (Important)
Items ought to be collected together in any sort of box or bag that will fully hold the item. No need to tape things like an overseas package — we just need to be able to stack the packages carefully without losing any of the contents.
Pleeeeease don’t use a black garbage bag unless that’s truly the only packaging you have. And if you have no bag, we’ll rummage around and find something for you.
Step Four: Label the bags and boxes
Please include your contact info in some way with every bundle, not just one bag or box.
Here’s the minimum info we need: Name, Phone, and Email.
PLEASE print clearly. DO NOT give us this kind of thing:
Step Five: Get it to us
We’re accepting consignment dropoffs any time during business hours.
** If you can’t bring it during those times, or can’t bring it at all and need a pickup, get in touch and we’ll work something out.
604-327-7433 or [email protected]
Go ahead and get it to us. We’re at 221 East 16th Ave in Mount Pleasant, Vancouver
We’ll eventually need ALL your information, like your name-to-write-cheques-to, phone, email, mailing address, and whether you like to be paid by cheque, etransfer, or gift certificate, but don’t worry — we’ll email you for all that if you don’t include it. Just make sure we have Name, Phone and Email to start with.
Step Six: A short pause.
We’ll take your items to a quiet holding spot in the back & stack it neatly. Two or more days a week, we have an early shift that comes in before the store opens, and we do most of our consignment intake at this time.
Step Seven: The Contract
East Side Re-Rides (that’s us!) will unpack, count, evaluate each item, write it up with a description and a suggested selling price, and snap a picture of each piece. We’ll email you a copy of the proposed contract, which you can look over. We make adjustments if we need to.
Once it’s finalized, give us the go-ahead, and we tag and get things out on the floor and up into the online store, ready to meet their eventual new owners.
Final step: We send you money once a month as items sell
In the first week of any month, we do an accounting of all sales in the preceding month, and produce cheques (or e-transfers or gift certificates) for consignors whose items have sold in that time frame, according to the percentage of the selling price the consignor is getting. More on that over here:
That’s it!